I accidentally left something at the desk and tried calling to confirm. Fedex won't let you talk to a rep. It's just phone tree hell. So, ya know, just never make any mistakes or try to call them.
ZJ
Zahra Jabir
Sep 18, 2026
Went in and was immediately greeted and asked if I needed any help. Nicole assisted me with everything, and the whole process was quick and easy. She was incredibly kind and helpful throughout the entire process. Thank you, Nicole, for the great customer service! You deserve a raise! 😊
UPS and USPS at Edmonds and MLT would provide much better experience.
Waited 10 minutes for dropping off a package. The staff was very slow to process the two packages for the customer before me, while the other staff just kept doing their own thing.
When it was my turn, the staff questioned me why I didn’t use the kiosk, which is only capable of printing a label that the staff can also 1-click print when you drop off at the desk, because you have to get back in line and drop off at the desk anyway 🤷♂️
I hope I understand it wrong but that’s what the staff said.
AC
Anika Christian
Aug 28, 2026
I love this place. Super fast. And the people are 9 times out of 10 helpful. Only once did I have an employee force me to use the kiosk when there was no one else in line. Most of the time they are friendly and know its going to be fast and why not be kind to a customer?
The star removal is because its a dangerous parking lot. Like, no signage, no paint directions, people whipping in and out to go to the bank or fedex or Costco. They should really paint some directions and add signs and make sure the trucks are parked where they do not block the view of people getting out.
DW
Denise Warren
Aug 24, 2026
If the self-scan and print label worked every time, I would Not be standing in line here every week. You get a generous 2 stars .. for the days you are nice and helpful.
Today was not that day.
Zero stars for both employees that snapping at me about shipping a $2 Pokémon card, and a $2 BackStreetBoy CD.
No Sir, No Maam. I did not pay for a $2.50 bubble mailer in your store to ship something the post office has been able to deliver, without damage,
Since HORSEBACK times!
For LE$
Get it together FedEx and learn some customer service. This location's Many 1 star reviews are just SAD. I gave you 2 stars out of empathy, but I'm gagged for the lady who couldn't get 1 resume printed. Btw, I'm standing in line at Walgreens now to use them for FedEx drop off. It's also bad. That's why O have the time to share.
In conclusion, FedEx is paid to deliver an envelope or a box.
I'm recycling so I can afford to sell $2 and $3 Pokémon cards.
Guess you don't want the business.
Try to be better.