The UPS Store

Reviews

• DK

  Dr. Aditya Kapoor

  Jun 10, 2026
  5.0
  It's always been a very pleasant experience at this UPS store. Despite being busy, the staff is always polite and helpful, and the service is prompt. I recently went for my passport photo, and Mr. Santosh was very helpful and prompt. Similarly, sending and returning packages have been very smooth from this location. I highly recommend this store location for prompt and courteous service.
• SJ

  sky jazayeri

  May 28, 2026
  5.0
  Five stars without question. Santosh is an absolute gem. He didn't just help me with my passport photos—he actually took multiple shots to make sure I had one I loved. Then he gathered all my documents, packaged everything perfectly, and took the time to find me the best shipping option. That kind of genuine care and attention makes all the difference. If you need passport services or shipping, ask for Santosh. He's the real deal.
• JS

  Julia Shaffer

  May 22, 2026
  1.0
  I have been coming to this UPS location for years, and this was the worst customer service experience I have ever had there. When I came in with an Amazon return, there were only a few people waiting. Two customers were being helped, and four of us were in line. A very tall employee, who appeared to be acting as the manager, walked by and asked what I had, and I briefly and politely explained that it was an Amazon return. He immediately told me to use the self service machine. I explained that I had never used it before and simply wanted to make sure my package was processed correctly. I had already printed the label at home and brought everything with me because UPS normally provides the clear adhesive envelopes that attach the label neatly to the package. I only needed a little assistance because I did not have packing tape at home. Instead of helping me, I was essentially told I could either use the machine or continue waiting in line. What made the situation especially upsetting was what happened immediately afterward. The woman standing behind me mentioned she was there to pick up a package, and the same employee personally went into the back, retrieved her package for her, and brought it directly out to her. When she returned, she commented herself that she felt bad about how differently I had been treated. The entire interaction felt brusque and rushed. By the time I was being helped, I was the last customer left waiting in line and there was no crowd remaining in the store. I understand employees may have other work to complete, but that does not excuse treating customers dismissively or making them feel like an inconvenience. The employee who eventually handled my package appeared irritated as well. Instead of placing the label neatly onto the package using the adhesive envelope UPS normally provides, he wadded the package up, wrapped tape all around it, and then attached the label over the taped package. It was honestly something to see. What makes this especially disappointing is that I have never complained about this UPS location before. I have always been grateful it is here, and the employees have always been polite, even when they were busy and moving quickly. What happened during this visit felt completely different. At this point, I believe I am owed an apology for the way I was treated. The behavior I experienced was unacceptable.
• AD

  Animesh Das

  May 20, 2026
  5.0
  Big shoutout to Santosh for his amazing help today! I was trying to ship a critical document to India with a very confusing address. Santosh went above and beyond, reviewing every single available option with me to ensure we picked the perfect plan. Exceptional customer service—highly recommend!
• AE

  Alexa Evans

  May 19, 2026
  5.0
  Sant and Xavier went above and beyond to help me accommodate a very tedious return process! Their compassion and positive attitude absolutely made my day, after already being at urgent care for a health issue. I will always come back to this particular UPS store, and look forward to seeing them again. 10/10 CS experience… when it counted!!