The UPS Store

Reviews

• AR

  Allan Romero

  Jun 5, 2026
  1.0
  Paula was absolutely abhorrent in the way she carried herself, treated her colleagues, spoke to customers and her subordinates. If you aren’t there to help people, why are you there? Don’t bring your problems into the workplace, it’s unprofessional.
• MH

  Mohammad Hashemi

  Jun 3, 2026
  1.0
  I had a horrible experience at this UPS location and would never recommend it to anyone. The older lady who helped me was extremely rude, unprofessional, and gave me a terrible attitude from the moment I walked in. She raised her voice at me and made completely inappropriate comments that crossed the line, including saying something like, “It sounds like a thief brought this.” That kind of comment is completely unacceptable and made me feel disrespected and uncomfortable. Instead of helping me professionally, she treated me with hostility and made the entire experience stressful and unpleasant. Customer service should never involve yelling, insulting comments, or insulting assumptions. This was one of the worst customer service experiences I have had, and I will not be returning to this UPS location.
• JE

  jo evans

  May 13, 2026
  1.0
  all ups stores are not created equal it seems .
• EB

  Eddrick Brewhammer

  May 5, 2026
  4.0
  Helpful staff but there isn't any parking at the site. I've not experienced any issues other than that. Bring a cart if you have big packages to deliver.
• MM

  Monserrat Medina

  Apr 22, 2026
  1.0
  Today I visited this location and my initial experience was positive — the receptionist was friendly and helped me with a shipping quote. Since English is not my first language, I misunderstood the final price. To make sure, I confirmed the amount with her twice, and both times she agreed with the figure I repeated back to her. It wasn’t until I saw $500 on the screen that I realized there had been a miscommunication. I politely apologized and let her know I needed to cancel the shipment. That’s when her attitude completely changed. She raised her voice and said, “Oh, this is so frustrating” LOUDLY in front of me. I apologized again, but she refused to speak to me for the rest of the interaction, displaying a visibly unprofessional demeanor. The situation escalated to the point where a woman, who appeared to be a supervisor, had to come over and intervene. Canceling a transaction is a normal part of customer service, and no customer should be made to feel embarrassed or uncomfortable for doing so especially when the misunderstanding stemmed from a language barrier that was handled in good faith on my end. Staff representing a company at the front desk should be trained to handle these situations with professionalism and composure. I sincerely hope this feedback leads to meaningful action.