NS
Nicholas Segard
Sep 4, 2022
We had a very tight layover in Seattle and so we did an online order before our first flight took off. Once we ordered everything we realized that the app surprised us by CHANGING THE TIME of our order to account for different time zones - WITH NO WARNING. Obviously frazzled at this point, as the time zone difference Subway placed on our order put our pickup time too late, we tried calling the store. Hilariously, the number listed on their website and Google is a nonworking number and sends you directly to Verizon telling you as much. Also, Subway does not give you any way to go back into your order and edit your pickup time once it's set. Oh, and just forget about canceling an order once it's already placed, Subway doesn't do that kind of thing. So, I imagine my family's sandwiches ended up being made and then just sat there in the store until closing as they were prepared an hour after they should have been. It's grossly obvious that this franchise is mismanaged and does not care for their customers. I will be bringing my business to other establishments that will actually work with me and my family.