JA
Jacqueline Ahenakew
Aug 6, 2026
Extremely disappointing customer service.
I visited this location at approximately 10:45 a.m. on Wednesday, August 5, while trying to get to a celebration of life at Golden Gardens Park. I had planned to be at the park by 10:00 a.m. to help prepare and set up, but after accidentally leaving the memorial pamphlets I had already printed at my hotel in Bellingham, I had to backtrack and urgently reprint 100 copies.
The store was quiet and there were no other customers waiting. When I approached the counter, the employee was looking into their phone camera, posing or checking their appearance. I explained that I was late for a celebration of life and asked whether they could please help fold the pamphlets as they came out of the printer.
Their response was a blank stare followed by, “I’m not going to help you fold them. We don’t do that.”
I understand that folding a self-service print job may not technically be included. What was upsetting was the complete lack of warmth, sympathy, or willingness to help problem-solve. There was no “I’m sorry,” no suggestion of another option, and no acknowledgment that I was dealing with an urgent and emotional situation.
Even if the answer had to be no, basic kindness would have made a huge difference. Instead, the interaction felt cold, dismissive, and unnecessarily rude at a moment when I was already under pressure and trying to make it to an important family event.
The printers worked. The customer service did not.