PG
pranjal gangatirkar
Sep 5, 2026
Extremely disappointing experience at Subway this morning.
I asked the staff member a very simple question about the food and what ingredients it contained, and surprisingly, she seemed completely unaware of what she was actually serving. If you are working in a food outlet, basic knowledge of the products and ingredients should be the minimum expectation, especially when customers may have allergies, dietary restrictions, or simply want to know what they are eating.
What was even more disappointing was her attitude. When I asked her for information, she reacted by banging her hand toward the workstation, almost as if I had done something wrong by asking a question. The entire interaction felt unnecessarily rude and uncomfortable.
I also asked for some extra onions and clearly told her that I was willing to pay whatever additional charge was required. Her response was, “My manager keeps track of the ingredients,” delivered in such a demeaning manner that it felt as though I was asking her to give me something for free.
I completely understand that Subway may have portion-control policies and staff may need to follow them. That was never the issue. If something cannot be provided, simply explain it politely. There is absolutely no reason to make a paying customer feel embarrassed or unwelcome for making a simple request.
The whole experience left a very bad impression. Subway, it is high time to focus on proper staff training. Employees should know the food they are selling and, equally importantly, know how to speak to customers with basic courtesy and respect.
A sandwich can be made again. A bad customer experience is much harder to fix.