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Colette Marien (Coco)
Sep 24, 2026
Natassja is always super helpful when it comes to keeping my multiple policies up to date. I appreciate her responsiveness and and ability to thoroughly answer my questions via email. It's always an easier process than I think it will be!
My recent policy review and explanation with Natassja Swinson was outstanding. She answered my many questions fully. She helped me to get Drivewise set up for my husband, which was quite a process! She also sent me a Policy Update. Natassja's client relations skills are exceptional!
SB
Sheila Bateman
Aug 15, 2026
My experience with commercial insurance specialist Kevin Brafford was exceptional. He was attentive, thorough, and knowledgeable. He preferred phone conversations which is refreshing. He shopped around for the best deal (saved me a bunch of money) and pushed for change in the unreasonable requirements I was facing from the venue, which we got.
Thanks Kevin!
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Carl Livingston
Jul 10, 2026
Jess at the Frank Richard office is so professional, responsive, and amiable. When another insurance carrier ignored my claim against its insured whose car collided with mine, Jess helped me get that insurer to respond. When Jess handles business things expedite. It makes a client fall in love with Allstate all over again.
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alex truman
Jun 11, 2026
Frank Richards office and staff are all a pleasure to work with. Especially Natassja and Jess. Top-tier service. Taking care me and my family while i'm in Sitka Alaska