SB
Sheila Bateman
Aug 15, 2026
My experience with commercial insurance specialist Kevin Brafford was exceptional. He was attentive, thorough, and knowledgeable. He preferred phone conversations which is refreshing. He shopped around for the best deal (saved me a bunch of money) and pushed for change in the unreasonable requirements I was facing from the venue, which we got.
Thanks Kevin!
CL
Carl Livingston
Jul 10, 2026
Jess at the Frank Richard office is so professional, responsive, and amiable. When another insurance carrier ignored my claim against its insured whose car collided with mine, Jess helped me get that insurer to respond. When Jess handles business things expedite. It makes a client fall in love with Allstate all over again.
AT
alex truman
Jun 11, 2026
Frank Richards office and staff are all a pleasure to work with. Especially Natassja and Jess. Top-tier service. Taking care me and my family while i'm in Sitka Alaska
JM
Jeanne McNamee
Jun 10, 2026
Excellent Allstate office!
I had an outstanding experience working with Natassja Swinson at Allstate Insurance and Frank Richard, and I highly recommend them to anyone looking for knowledgeable and reliable insurance agents.
From the very beginning, Natassja was incredibly patient, professional, and attentive to my needs. As a new homeowner, I had a lot of questions and wanted to make sure I fully understood my coverage options for both my home and auto policies. They took the time to walk me through every detail, explain different options clearly, and make sure I felt confident in the decisions I was making.
What really stood out was their commitment to finding the right coverage—not just selling a policy. They carefully tailored everything to fit my specific situation, ensuring I had the protection I needed without unnecessary extras. Their honesty, transparency, and responsiveness made the entire process smooth and stress-free.
I truly appreciate their dedication and expertise. Thanks to Natassja and Frank, I feel secure knowing my home and vehicles are properly insured. If you’re looking for agents who genuinely care and go above and beyond, you won’t go wrong with them!