CM
colleen mullen
Aug 12, 2026
Ordered 2 sammys they were horrible. Smashed basically.
CM
Coast Movers
Jul 22, 2026
So I walk in Subway and it took the gentleman behind the counter who works at Subway. So we all know who he is. Um, the gentleman took two minutes to finally say, one minute, sir. Uh, major attitude. Major attitude. Didn't say anything. And then it uh took about seven minutes uh for him to finally help me even though there was nobody in front of me helping. I just want to clarify that. he was asking me what I wanted. No charm. Super rude. I asked him for a certain uh thing on the menu. And uh I changed it last minute. And he got really upset with that. Anyway, the point of this review is to explain and to show to the people that live here in the Key Center area that the man with the beard behind the counter is super rude. And should be spoken to immediately for not having good customer service.
NS
Nicole Swanson
Jun 14, 2026
Went there and got told I wouldn’t be helped for 15 mins to come back when they have two working and one can do online and one can do people in the store.
BA
Benjamin Anderson
Jun 8, 2026
What “sandwich artist “ forgets to put bacon on an American club! Also didnt get the correct cheese also packed it with onions and peppers like it’s a normal amount on sandwich. I quit eating here 2 years ago because of similar issues thought I’d give it another try after two years nope same problem. Don’t order unless you walk in and watch them making your sandwich
AS
Aleece Smith
Apr 17, 2026
A few months ago, the power went out on the key peninsula while we were in the middle of having our sandwiches made. The store instantly went pitch black with just me and my husband and two employees the employee making our sandwich screamed at the top of his lungs. The F word I hate this job and took his headset off and smashed it on the ground. He then proceeded to refuse to let us have the sandwich he had already completed because the cash register would not work with no power. After 10 minutes of back-and-forth we walked out to our car and ordered the sandwich we had just made inside through the app. We walked back inside to let him know. We had purchased the sandwich and he carried it out FROM THE BACK. Acted upset we had figured out a way to purchase it, never even looked at our phone to confirm and just handed it and walked off without a word. It was pretty clear he was hoping to eat it. I reached out to management the next day and was told the district manager would give me a call. I never received a call. Just a couple of weeks ago we again had a negative customer service experience with one of the employees taking her time to count her tips and divvy them up after each customer while customers waited in line and the employee making our sandwich appearing to be high, making statements that did not make sense and counting out every single piece of cucumber, tomato, olive etc. that he put on our sandwich. It took 15 minutes for him to make our two sandwich sandwiches. Again, I have asked for the local district manager to give me a call and for two weeks I have not heard anything.