LR
Lylianna Reyes
Jul 26, 2026
Very disappointing customer service. The food was good, but the service was terrible. The employee who helped me, whom I believe was named Lily or Lilia (I’m not completely sure), was wearing glasses. She was rude and unprofessional. She kept making unfriendly facial expressions at me, and whenever I asked simple questions about my order, she would just stare at me instead of answering. I felt ignored and unwelcome.
While I was eating my sandwich, I believe she was on her break. Since I speak both English and Spanish, I could understand her conversation. I overheard her making negative comments about the restaurant, the manager, and her coworkers. I found that extremely unprofessional and inappropriate, especially while customers were present. Regardless of any workplace frustrations, those conversations should not take place where customers can hear them.
The food was good, but the customer service and overall professionalism were unacceptable. This experience completely ruined my visit, and I hope management addresses these issues.