YD
YUSUF DIALLO
Jun 14, 2026
★★★★ 5 Stars
This was my first time ever using DHL, and I had a great experience.
I came in very close to closing time, but the employee who helped me was incredibly patient, professional, and kind. She took the time to help me measure my package, calculate the shipping options, compare prices, and answer all of my questions without making me feel rushed.
I was shipping a package from Washington State to Conakry, Guinea, and I was honestly a little nervous because I had never used DHL before. What gave me a lot of confidence was that she shared that she had experience with shipments going to the same area and helped me locate a DHL pickup point near my wife's location. That information gave me real peace of mind.
She went above and beyond, especially considering I arrived at the last minute. Instead of asking me to come back another day, she stayed and made sure everything was done correctly.
Shipping internationally is not cheap, but she helped me understand how sizing and weight affect the cost so I could make informed decisions and get the most value from my shipment.
The best part is that my wife has already been contacted regarding the package, and everything appears to be moving smoothly—even faster than I expected.
Thank you for the excellent customer service. I'll definitely be back because I still have more packages to send. Great experience from start to finish. Highly recommended.