SG
Sakota Gallagher
Jul 6, 2026
Here’s a polished version you could send:
Our package was supposed to arrive today, but unfortunately it didn’t. We really needed it today, so we drove to what we thought was the correct FedEx facility to see if we could pick it up ourselves. It turned out we had gone to the wrong location, but the employee who helped us (I’m so sorry I didn’t catch his name—he had short brown hair and wore glasses) went above and beyond to assist us.
Instead of simply telling us we were at the wrong facility and sending us on our way, he took the time to call the correct FedEx location, explained our situation, and confirmed that we would be able to pick up our package today. His kindness, professionalism, and willingness to help made a stressful situation so much easier, and we truly appreciate the extra effort he put in for us.
Please pass along our sincere thanks to him. Employees like him make a real difference!
JM
John David Mulholland
Apr 13, 2024
I shipped my dogs anxiety medicine to my sister while on vacation. They delivered multiple packages to the same address but for some reason with this package they said “incorrect address” so now my dog has to go with out her meds for 2 days! This is outrageous. Most likely due to an incompetent delivery driver. The address is correct. This is why fed ex is the worst.
JG
Javier Garcia
Feb 18, 2021
Did one attempt to deliver at my house they placed a hold on my package Im in California and they have it Washington and they said I have to go pick it up. Like what the heck and customer service says is they can’t do anything about it.
The team at this location is superior in its customer support! I literally go out of my way to patronize this location over any other.
BM
Britney Menasco
Mar 20, 2017
I have had two different packages delivered to the wrong address through this company. I am only able to talk to a representative of Fed Ex who is in another state. Both times they have been told that the driver tried and couldn't re-locate package and that basically I was out of luck. Apparently the office has no phone number in East Wenatchee, so there seems to be no way to figure out why my packages keep getting delivered to the wrong place!
I receive packages all the time through UPS and USPS without any problems. It is unfortunate that anytime I have a package sent to me I have to be sure that Fed Ex is not the one delivering it, because I won't receive it and will be given no explanations!