NP
Noel Phelps
Feb 25, 2022
Dear Subway Management,
My store experience: Discrimination, denial of service, intentional misleading information, callous and dismissive treatment
On 24 FEB 22 at about 6pm, my two children and I were searching for dinner after a nice bike ride (5yo boy, 7yo daughter). We entered the Dupont, center drive store without wearing masks, and instead being greeted with a polite "hello" by the employees were were greeted with bark, "do you have masks? This store requires you to wear one".
I responded with we do not currently have one, and the employee continued demanding to wear one. There were no other customers in the store at the time. I asked if she knew the current law governing face coverings were required. She refused to answer.
I then asked if I will be denied service from the store if I did not wear one. The employee said yes. I told her, that just yesterday I was in the store with no mask and I was not refused service. She retaliated with stating she cant speak on that.
I asked for the name of her supervisor, and she said she was not allowed to give out names. When asked for her name so I could reference the person denying me service I received the same response. Asked for store number, still, stubborn and unhelpful. I then left the establishment with my children still hungry.
Peirce county in Washington only has a requirement to wear masks in certain areas, hospitals, schools, correction facilities etc. Employers and employees have their own internal procedures. However, for equal opportunity, fairness, and a discrimination free establishment, this pushes the limit. In all my years I have not experienced anything like this, especially in an "inclusive", "fairness and justice" State.
The only way the person said to describe her was, "the employee with the bangs, they'll know who your talking about. This employees is single handedly destroying repeat customers, reputation of the business, and values of the organization.
I will not be returning to the store out of principle.
Kind regards,
Noel