Cricket Wireless Authorized Retailer

Reseñas

• JD

  Jenni Denison

  Jul 14, 2026
  1.0
  Unfortunately, my experience with the Bremerton store yesterday was awful. When we arrived there were 2 employees at the counter, we were not greeted nor welcomed into the store. One of the employees started helping another customer who had walked in with us. My son and I started looking around for a new phone for him as his screen had completely died. We waited for the other employee to come out to check on us or see if we had any questions. Approximately 15 minutes went by without any customer service of any type. I finally asked the gal who was helping the other customer if it was possible for the other employee to come help us. She looked at me as if I had asked her to move mountains. He very reluctantly came out of the back room. My son told him what phone he would like and said he would also like a screen protector and a case. Here is where things went sideways. With Cricket you can upgrade once a year, my son was a week shy of that with his current phone being completely dead so they had to charge him full price, and could not sell any accessories as they were doing an inventory. I looked at the wall full of accessories with no inventory tags or anything and asked for clarification. Nope, can't sell was the answer. The I asked him to double check his records as my son hadn't gotten a new phone in the past year. He said that my son had, and that a Mark O. had helped him with that transaction and that we could drive to that store and talk to him. I said, "Mark is my husband, he doesn't work for Cricket, and that we weren't going to drive from Bremerton to Tacoma." I repeated that my husband was the only one who got a new phone. He said nope your son got one too. I didn't want to continue arguing with him and asked if he could make a few day exception. He responded by saying, "No, but you can come back in a week." I expressed that my son needed a phone for his job and that it seemed like out of 365 days a few days could be adjusted, we were at 358! Nope! I asked if I could get his managers number, his response to that request was that they are not allowed to give out their manager's number! He also informed us that he needed to get back to his inventory as his manager had told him it was a priority over helping customers! I was absolutely so shocked that he said that I had to repeat it back in question form. Yep, that is what my manager wants. Needless to say my son has moved his mobile service to another company and my husband and I will be following suit shortly! The customer service in this store is some of the worst I have ever experienced!! So much so that I am embarrassed to say I actually got quite upset. This employee should in no way be in customer service, he has no idea of how to work with the public in a fashion that attempts to meet the customers needs. I am very disappointed with the Bremerton Cricket store.
• SY

  Shella Young

  Apr 15, 2026
  1.0
  Standing in a Hail storm with thunder now for over an hour because the sign on the door says "Be Back Soon" Its an Awful Long Soon!
• KB

  Katie boo

  Aug 22, 2023
  1.0
  This place sucks their employees suck they're always so ridiculously rude. I'm 27 yrs old and been with them since I was 18. So glad I left them.
• TV

  Tanya Verran

  Aug 17, 2018
  5.0
  Very friendly staff