FedEx Office Print & Ship Center

Reseñas

• LL

  Laurie

  6 days ago
  5.0
  Recently I went in to the FedEx Factoria Blvd location and was greeted by a smiling Jacob M. I originally went to purchase a box and I felt very lucky to have Jacob’s help. He was the person who wholeheartedly helped me with packing my box and answering my many questions. He has a warm, friendly demeanor and made me feel welcomed!
• KO

  K.J. Ombrellaro

  Oct 6, 2026
  1.0
  Just had an amazing experience at the UPS Store Lakemont. When on the phone Reporting Factoria Fedex Office Manager Jacob and Assistant Manager Tim for their harassment regarding the way I entered and exited my vehicle, the customer service representative recommended Fedex Issaquah since the Fedex Office Factoria team was incapable of shipping my package - choosing UPS Lakemont was an overall win since that vendor was closer to my Factoria location. Upon arrival was delighted by the professional and friendly manner of the UPS Store Staff, they were true Masters of the steps required to prepare and ship a package, and lovely members of the Bellevue community - the cherry on top.
• AA

  amsale aberra

  Oct 5, 2026
  1.0
  I have been a customer at this FedEx location in Factoria for more than 11 years, and I have never experienced this level of rudeness and disrespect. From the moment I walked in, the employee was dismissive and spoke to me in a commanding, condescending manner rather than treating me like a customer. I had multiple packages to send, with the addresses already clearly provided on the documents I brought with me. Instead of simply assisting me, he told me to go fill out the envelopes and come back. When I explained that I had several packages and asked whether he could simply use the addresses already provided, his response was essentially, “No, that’s not how I’m going to do it.” His tone throughout the interaction was unnecessarily rude and hostile. I even offered another simple way for him to view the addresses, and he responded that he would rather not touch my phone. Again, it was not just what he said, but the dismissive and disrespectful way he said it. The issue is not whether an employee has a particular procedure they prefer to follow. The issue is basic customer service. There is a professional and respectful way to explain a process, and this was the complete opposite. I have used this location for many years and have never felt the need to leave a review like this. If there is a manager overseeing this location, I strongly suggest they address how this employee speaks to and treats customers. No paying customer should be made to feel like they are an inconvenience simply for walking in and asking for service. Extremely disappointing experience.
• TC

  Tim Carson

  Oct 1, 2026
  1.0
  Jacob was rude, condescending, and completely uninterested in providing any help whatsoever. I was simply trying to drop off a package, and his attitude made the entire interaction unnecessarily unpleasant. Easily the worst customer service experience I’ve had in years.
• TM

  Tommy Miller

  Oct 1, 2026
  1.0
  Very disappointing experience at this FedEx location. FedEx attempted to deliver my package yesterday while I wasn’t home and left a door tag. I brought the door tag and my government-issued ID to this location to pick up my package. The employee, Jacobo, was extremely rude and unhelpful. He told me that because the address on my ID did not match the delivery address, he would not release the package to me. I explained that I had recently moved and could provide additional proof, including a bank statement showing my current address and the transaction for this shipment. What bothered me most was his attitude. Instead of simply explaining the policy and what documentation I would need, he lectured me and told me that if I knew I had a package coming, I should have stayed home and waited for it. That comment was unnecessary and unprofessional. People have jobs and other responsibilities and cannot always stay home all day waiting for a delivery. I understand that FedEx has security procedures for releasing packages, but there is no reason to treat a customer this way. A simple, respectful explanation of the requirements would have been enough. Very poor customer service.