Excellent service and a huge selection of parts. They had the filter I needed for my 10+ year old car.
DD
Day Dreamer
Apr 15, 2026
This store has gotten better since my last experience in the store.
I went to this store on Friday, 04/03/2026. I bought oil and an oil filter. The manager who served me was always absent-minded. In the end, he sold me an oil filter of a different size. On Sunday, 04/05/2026, I changed the oil and saw that the filter I bought was different, I came to the store and asked to return the incorrect filter for a new one, they told me that they would not change it because the film had been removed from it and it had a little oil. I bought another filter and told the manager that he personally sold me the wrong filter on Friday, I told him that I would complain about the store and write a bad review about his behavior and the situation, to which he replied that I could do it because he didn't care. On the same day, I also went to Orally, a completely different attitude, friendly and professional. I think I will change stores.
DW
Deanne Waddy
Apr 3, 2026
I really appreciated Sam and Alex's help finding the right windshield wiper this evening. Their kindness, patience with my cluelessness, and humor honestly cheered me up after a long workday which was unexpected, since who expects to get cheered up when going to pick up an item at an auto parts store?
Thank you both for your help and the installation, too!
I had a frustrating experience at the Milton, VT location. The manager refused to complete my in-store purchase unless I provided a phone number, stating it was required for warranty purposes. When I declined, he would not process the transaction. This was for a basic $24 cabin air filter with a standard 30-day replacement policy.
I have purchased items at this location before without being required to provide personal information, and other regular customers have never encountered this requirement. Because the sale would not be completed without a phone number, I had to leave the store, place the order online, and return 15 minutes later to pick it up. The employee who handled the pickup had no idea what had happened.
Requiring personal information to complete a simple retail purchase - without clearly explaining whether it is optional - creates an unnecessary and frustrating customer experience. I value my privacy and should not be denied a sale for declining to provide personal data.
I hope corporate reviews this situation and ensures consistent and transparent practices across locations.
I’m not sure whether this was related to internal performance metrics, but it resulted in an unnecessary waste of time.