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Katie Latta
Aug 10, 2026
Sarah is absolutely incredible. She’s kind, patient, knowledgeable, and genuinely wants to help every customer. Thank you so much, Sarah!
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Avery Hamill
Aug 6, 2026
Unhelpful, they were supposed to hold a package for me a week ago and did not.
Had to fight with the person working the front desk to call the hub to see where it was.
Always understaffed and always unhelpful
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Alexandra Turner
Jul 13, 2026
The manager of this place was curt, unhelpful, and rude. It was the worst customer service. The company tried to deliver a package to our business location at 8:28 am on a Saturday morning (when we were closed). We followed the directions on the email tp pickup at 199 Main street, but by 248 pm Monday the package was gone. A robot would have been prefereable to deal with over the manager of this store. Avoid it if you can!
A very well run and friendly FedEx
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Siam Cameron
May 27, 2026
Yesterday I had to pack and ship a parcel at FedEx downtown Burlington, and while I was trying to figure everything out, Sarah stepped in and helped me with absolutely everything. She truly went above and beyond and made the whole process so easy and stress-free.
I honestly don’t mind paying a few dollars more than their competitors when the service is this good. FedEx Burlington is top notch thanks to employees like Sarah. Highly recommend!