The UPS Store

Reviews

• MC

  melinda clark

  Jun 6, 2026
  5.0
  Tiffany was amazing and so helpful. Super cheerful and just happy to be there and to be assisting people. I hope to get her every time.
• JM

  Josh McGee

  Jun 1, 2026
  1.0
  Was told Saturday 5/30 there would be a notary from 9-5 on Monday 6/1 Went in right at 9 - no notary on staff but "she will be here soon" come back 12:30 and still no notary. Nobody has an explanation. Everyone has a different definition of soon but this stores "soon" might as well be a big ol middle finger. Front Royal UPS had a notary on staff, ready to work.
• JB

  James Bragg

  May 22, 2026
  5.0
  Mary is awesome! Always goes above and beyond. She truly cares about people and clearly values her job. She definitely deserves recognition for her outstanding customer service! Thank you Mary!!
• JS

  Jackie Stoops

  May 21, 2026
  1.0
  It was not busy the workers out numbered the customers in the store. Cashier was polite but as soon as she got someone to come assist me It was a very unpleasant experience and I was made to feel as though my existence as a customer was an inconvenience. I will go anywhere else but back to this location and recommend to others they do so as well.
• JG

  Jae Goodwin

  May 7, 2026
  2.0
  If you don’t want attitude, don’t use Uber’s Courier service [the one that UPS themselves contracted with, in order to let you send a package to the store. And let the reply from the UPS Store prove that the attitude will translate into their replies to customer dissatisfaction reviews … yes this is an updated review]. When you call to verify it showed up, you may be unlucky enough to speak to [seemingly either of the two ladies I heard speaking] whom will say they are so busy they can’t be bothered to look and see if your package has been dropped off. A customer on the phone is just as important as a customer in the store. [Instead of the store staff acting like they even had to manually look through all of the packages, they could have just asked me for the tracking number. I’m sure that would’ve made it a lot easier.] In the time it would’ve taken her to tell me about how busy they were, and how she can’t look for it, [the situation could’ve been resolved very smoothly and easily, but their genuine lack of empathy or understanding that /maybe/ I was trying using a courier for the first time and wanted to make sure it worked….?]. It had literally just been dropped off according to the courier. I wasn’t asking anyone to look for a package that showed up an hour or more ago. I asked them to look for something that would’ve been, most likely, right behind her. If [any employee not just one] doesn’t want to have to be bothered to answer questions or doesn’t want to have to deal with Uber Courier delivery questions and [quite simply] verifying they’ve arrived, maybe she shouldn’t be working a customer-facing position.