The UPS Store

Reviews

• FF

  Florencia

  May 31, 2026
  1.0
  Condescending and Rude – Avoid This Location The owner, Bernie, is incredibly rude, condescending, and completely lacks basic customer service skills. This is a consistent pattern of behavior, and I refuse to give this business another dime. I have explicitly told Bernie multiple times that I do not want to use the self-service machine. Even when the store is completely empty and there is absolutely no line, he still belittles me, talks down to me, and aggressively pushes the kiosk. Whenever he finally does step in to assist, he does so with zero respect—saying, “See how easy that was?” in a deeply sarcastic and condescending tone. It has gotten to the point where I get actual anxiety whenever I have to ship something because I dread dealing with him. I shouldn't have to drive further away to a different location just to avoid being mistreated, but I will absolutely be taking my business elsewhere from now on. Just look at the track record of reviews for this location, so many of them name Bernie specifically for the exact same miserable behavior. He is a terrible reflection of the UPS brand and has absolutely no business working in a customer-facing role. He needs to learn how to treat people with basic decency and just be a better person.
• LB

  Lisa B

  May 29, 2026
  5.0
  The gentleman behind the counter is always so helpful and I am so grateful for.
• ES

  Elysa Sawyer

  May 19, 2026
  1.0
  I had a very disappointing experience at the UPS Store on Independence Blvd in the Haygood Shopping Center in Virginia Beach. The employee working the counter attempted to charge me significantly more for shipping by increasing the dimensions of my box by over 2 inches on every side. Since UPS pricing is based heavily on size and weight, this made a noticeable difference in cost. When I questioned the measurements, I was given a confusing explanation about “inner dimensions” that honestly made no sense. It wasn’t until I told him I would take my package somewhere else that he suddenly agreed to remeasure the box correctly. Once he did, the shipping price dropped by almost $5. Customers should be aware and pay attention to the measurements being entered when shipping here. I understand mistakes happen, but this did not feel honest or transparent.
• JW

  josh wetter

  May 16, 2026
  1.0
  They have the most ridiculous hours
• KC

  Khyler Campbell

  Apr 10, 2026
  5.0
  Bernie is the best. Professional, friendly and knowledgeable. The ups store is normally a serious place with dmv vibes and isnt typically a place you walk out of with a smile on your face but thanks to Bernie doing business here is not only efficient but enjoyable.