The UPS Store

Reviews

• SA

  Skip Anderson

  Jun 3, 2026
  1.0
  Horrible experience. Man behind counter refused my Amazon return after I asked to borrow some tape to fix the return label. He stated “Amazon doesn’t pay for my tape!” He then said that I could buy some tape for five dollars pointed into the back wall. What a jerk.
• DS

  Dee Sharma

  May 28, 2026
  1.0
  Horrible horrible customer service. had a very frustrating experience at The UPS Store. I waited in line for about 20 minutes just to drop off a simple Amazon return, which should have taken seconds. There was only one employee (a guy with glasses) helping customers, and the process was extremely slow. He spent a long time with one customer, repeatedly handling and tapping the box, while the line kept growing. This location clearly needs more staff or better efficiency. For a basic drop-off service, this was a huge waste of time. Very disappointing experience.
• BW

  Brandon Woodard

  May 22, 2026
  1.0
  I had a very disappointing experience at this location, specifically due to the manager, Marco. While waiting in line, I watched him assist an elderly woman who was unfamiliar with the process. He was incredibly short with her and acted as if she was completely wasting his time; she even looked back at me in disbelief when she left. When it was my turn, I approached him with a premade UPS label. The very first words out of his mouth were an annoyed, "I hope this works"—assuming the barcode wouldn't scan. (It worked perfectly on the first try). To make matters worse, his customer service was completely lacking. I purchased a 6x6 padded envelope from their office supply section and just needed four small strips of tape to seal it. Instead of helping, Marco told me I either had to buy a whole roll of packaging tape or leave to find tape elsewhere and come back. Because I was on a strict time crunch—having already waited for the store to open at 8:30 AM—this was incredibly frustrating. Overall, Marco's demeanor was rude, unprofessional, and entirely lacking in basic customer service skills. Side note: he is also actively trying to sell his own book inside the store. I highly doubt corporate approves of that
• FG

  Felicia Gabriel

  May 20, 2026
  1.0
  The manager of this store is very rude! This is not the first rude encounter. I wanted to provide feedback regarding my recent experience at the UPS Store. I came in with a package that only needed a single piece of tape to seal it. I even offered to pay for the small amount of tape used, however the manager refused and told me I would need to purchase an entire roll of tape for $4.99 or take the package back home. What made the experience more frustrating was the tone and delivery. Instead of trying to help resolve the issue professionally, I was told he “does not get reimbursed” for tape. The interaction came across as rude, dismissive, and unnecessarily unhelpful over what should have been a very minor customer service request. I understand stores may have policies regarding packaging supplies, but the way this situation was handled did not reflect good customer service. I left feeling disappointed by the interaction. I wish I could leave no stars!
• AS

  Andy Smith

  May 11, 2026
  1.0
  Just like another reviewer (Yim H.) here, I attempted to return an Amazon package today with a pre-paid label I'd printed out at home, only to have the small, dark-haired store employee tell me I'd have to buy packing tape for $4.99 because I had not sealed the box at home. I SPECIFICALLY did not seal the box because I've had other UPS Store employees ask me, "so what's in the box." Obviously, leaving the box unsealed allows everyone to look inside if needed. But this employee (manager?) guy who I encountered on May 11 at about 9:15 am . . . let me tell you . . . . On this rainy Monday, I dash into the Salem, VA UPS Store with the box and pre-paid label. The guy is the only employee in the store. I am the only customer at that moment. He's working on a database to print out labels. He tells me to please wait a minute while he does some important stuff. I am waiting. I am waiting. He says again from his computer terminal, "give me just a minute." So I give him more minutes. A few minutes later, he leaves the label-making software and terminal behind so that he can help the sole human client in the store. That would be yours truly. He says, "How can I help you?" I say I have an Amazon return and it's "all set to go." He says, "Okay, if you could buy the packing tape, which is only $4.99, that's all that's needed." I say, "I'm not buying tape today." He says, "You can use the tape today and then take it home and use it." I say, "I have tape at home and it doesn't cost $4.99 for a small roll." He falls silent, but his expression looks dubious. He starts to shake his head. I say matter-of-factly, "I will take the box to another UPS Store." He shrugs one shoulder and a small joy creeps in, replaces the look of doubt on his face. "Okay," he says, as though highway patrol has let him off this time with only a warning. I dash back to my wet car, feeling I've been tricked or rejected. As I'm driving back in a slow drizzle to the New River Valley to find another UPS Store that's a bit less bureaucratic-opportunistic, I am reminded of the Seinfeld "Soup Nazi" episode from Season 7. "No soup for you." And at the Salem, Virginia UPS Store today, it was "No tape for you." I bet this guy goes home to his family and says, "You wouldn't believe what happened at the shop today; ying-yangs came through the door with OPEN BOXES, angling for FREE packing tape." His partner, at the stove, making a nice hot meal of soup, thinks to herself, "What have I got myself into with this anti-social nitpicker?" But he interrupts her escapist thoughts with his important and often-repeated declaration. "Those ying-yangs . . . don't they know I'm trying to run a BUSINESS? . . . ." Well, sir, if I were at your dinner table, I'd let you know that my public recommendation on Google Reviews is that prospective customers should RUN FROM your business.