Wingstop

Reviews

• KS

  Kwon Smith

  6 days ago
  5.0
  Everything was perfect
• JW

  Jamie Wagstaff

  May 29, 2026
  5.0
  Wings was delicious. The manager Victoria is awesome.
• TI

  TSMFOTP INC

  May 25, 2026
  5.0
  West Broad is the Perfect Location! VCU students can just walk over!
• BC

  Brian Champion

  May 25, 2026
  5.0
  The staff is always friendly and amazing! This is my favorite location!
• SH

  Seth H

  May 19, 2026
  3.0
  5/20/26 Update: The management reached out to resolve the mistaken overcharge, were very gracious. I did have to go into the store again to have the overcharge refunded so they could credit my card. Some training of staff is warranted going forward. 5/19/26 Came here for a work lunch pickup. Placed our order in store, the cashier added a 6 piece tender combo rather than a 6 piece wing combo. I didn't notice until after I paid. I brought it to their attention immediately after the next person finished ordering. They rang me up on a separate ticket for the correct combo and told me they'd refund the difference. I then placed an order for another co-worker on another separate ticket. I received two out of three receipts. Our order was called, we picked up what the staff had prepared (they said the order was complete). A drink and a side were missing by our count. Staff remedied this. We thought we checked everything but as you can imagine it was a confusing lunch pickup. One of the lunch orders was missed. The shift manager Antonio took off his sunglasses and shook my hand and offered that within 3-5 business days the refund should go through. Great, I thought no problem. Well we got back to work and discovered we were missing a meal. I phoned and spoke to Antonio he said he'd take care of the missing order as well. I waited one week, no reimbursement went in to the store on the following Monday (6 weekdays from purchase date) to request the discrepancy be remedied. It's been another week, still no reimbursement. I phoned the store and spoke with Taj (shift manager), asked to speak with the manager. General Manager's contact info was not provided, so I requested the general manager give me a call. I will update this post to a more positive rating if management reaches out to resolve this. To make a long story, longer, the staff have been friendly and "helpful", however made some mistakes and have not followed through with resolving the errors made.