DA
David Armstrong
6 days ago
Employees did not have good English, very low tone of voice. Hard to understand. Ordered 1 foot long Subway Club, ask to cut in half. Went to pay was charged $13.78 for the sub. Man behind counter kept arguing even after showing the prices listed on their wall. Rather than get police envolved, I paid him. Told him I would not be back. His only reply was a shrug of his shoulders. Is their a Subway in Western Henrico were they are friendly, clean and speak english?
QD
Quandale Dingle
Aug 9, 2026
This one staff i meet most often is very nice but every time somebody else is behind the counter, it feels as if they're rushy and impatient whether or not there are other customers. It also seems that they open very late and close very early compared to the time that they put up on their sign. Don't get me wrong, the ingredients are great and fresh, the restaurant is pretty clean, but it's the kind of place where you'd want to leave as soon as you finish, not stick around to check out the cookies or chips.
It was a chill place the people were very nice and they gave me the best service!
Avoid at all costs. The rudest, down right disrespectful service I have ever encountered. I always tip and say thank you at this location and the second encounter w the owner, Andy Patel, couldn’t be more ruder and nas ty. Go elsewhere.
This is the second time I’ve visited this location this week, and yesterday was actually my first visit. I have to say, it’s the cleanest Subway I’ve ever been in. Everything is neat, tidy, well-stocked, and clearly well-maintained. The dining area and service areas looked exceptionally clean and well cared for. On top of that, the employees were friendly, welcoming, and provided excellent customer service. It’s refreshing to see a restaurant take such pride in its appearance and customer experience. I’ll definitely be back!