The UPS Store

Reseñas

• GM

  Greg McCandless

  Sep 13, 2026
  5.0
  I recently had an item professionally packed and shipped from The UPS Store at Plaza America in Reston, and Jocelyn and Nicky delivered the kind of customer service every business owner hopes their employees provide. From the moment I walked in, they were friendly, welcoming, professional, knowledgeable, patient, and incredibly attentive. They treated my shipment with real care, made sure everything was packed securely and properly, and took the time to make sure I felt completely confident before it was sent. What impressed me most was not just how efficient they were, but how genuinely they seemed to care. They represented this store exceptionally well. Their positive attitudes, attention to detail, teamwork, and commitment to customer service are exactly what build loyalty and keep customers coming back. The store itself is always clean, organized, efficient, and very well run, and employees like Jocelyn and Nicky are a huge reason why. If I owned this franchise, I would be extremely proud to have both of them representing my business. Outstanding service from start to finish. Jocelyn and Nicky are true assets to this location and deserve recognition for the excellent job they do. Five stars without hesitation. ⭐️⭐️⭐️⭐️⭐️
• SS

  Simona

  Aug 11, 2026
  5.0
  These guys are so quick, efficient, and helpful! I’d give 10 stars if that was an option!
• SN

  Sharon Nachman

  Aug 10, 2026
  5.0
  Customer service! I have a UPS store closer to my house, but I drive farther to go to this one because of the customer service. They are excellent!
• MM

  Michelle Moore

  Aug 5, 2026
  5.0
  Jay & John were super personable, helpful & very efficient. I was in and out in record time!
• TH

  Todd Hames

  Aug 1, 2026
  5.0
  Kevin really helped us at the store, delivering competent service with a smile. Thanks!