JB
James Burkhalter
Apr 15, 2025
I ordered a Subway Club, but they were out of roast beef. I asked if they could substitute another meat or at least give me more of the others that come on the sandwich, but the employee said she couldn’t because of a new policy that doesn’t allow them to deviate from the recipe. That makes no sense, especially when customers can freely add or remove any toppings they want. So I ended up paying full price for a sandwich that was missing one of the main ingredients, with no effort made to make up for it. Really poor customer service and a frustrating experience.
BH
Brian Hicks
Aug 12, 2024
Waited 5 minutes for Loraine to arrange cookies. When I was finally able to place my order, her demeanor was as if I was an inconvenience even though I was the only one in line. There needs to be some retraining on customer service etiquette.
Update: I just wanted a scoop of smashed guacamole for a protein bowl. Lorraine was huffing and puffing the whole time. What an inconvenience. Then, she tried arguing that it's $2 for a single scoop of guacamole even though the menu board contradicts her, but who the heck am I? A PAYING CUSTOMER.
It seems VERY important to the server lady, just exactly , where you stand when giving your order. Whether your voice carries or whether you are trying to read the menu ...no matter... You must stand where she wants to give your request of your sandwich. Sorry, I won't play that game. Took my business elsewhere . Sale lost all over 5 inches distance ! Bye.
WP
Wade Priest
Aug 20, 2022
The younger guys/gals that work here are great its just that old lady who gets mad any time she has to do her job that i think is the reason this place has such low reviews (william and other other 2 guys that were working when i ordered my sandwich were great)
RS
Reagan Sylvia
Nov 9, 2015
This subway was the absolute worst place I have EVER been to. The bread is dry all the time (I've tried this place multiple times) and the customer service is terrible. I asked for Mayo they almost put tomato but then put light mayo, if I wanted to be on a damn diet and eat light mayo I would have said so. The lady ringing up the sandwich was Very rude. I wanted a damn soup but she couldn't answer my question about what soups they had today. This place should be shut down or have new management IMMEDIATELY