I’ve mobile ordered from this location 4 times. Each time being worse than the last. I’d like to give a thorough review of my experiences as a whole.
Customer Service:
This Subway has always had the best customer service. Everyone is always very kind and patient when you order inside.
Mobile app:
For the year 2021, I cannot for the life of me understand why the mobile app is so behind on the times. The options are limited and there’s no way to back out of the “LTO” option without restarting the entire order. *THIS LOCATION WOULD NOT REFUND OUR ORDER IN STORE. They said we needed to contact the 800 number. Only to be told they are supposed to give the refund in store. We ended up just letting it go with a lesson learned.
The quality:
As I said, each order is more horrible than the last.
I genuinely understand that during a rush things can be forgotten or switched when placing multiple orders (I’ve never ordered more than 2 subs at a time). But 4... FOUR times my orders have been completely wrong. You’ll be lucky enough to get the right protein on your sandwich. Forget about toppings. The sauces? You’ll get what you get. They severely skimp on every item they put on your sandwich.
*Note: I speak solely on mobile ordering. In store is a different experience. You have the option to ask for more or less of something with little or no kick back from the employees.
To the Franchise Owner:
If things have changed with the company to this degree to save costs, I genuinely feel bad. Skimping your customers on your “filler” products (lettuce, onions, pickles, etc) to turn a profit is sad. With mobile ordering, train your employees to pretend the customer is right in front of them or better yet, train them to make something they are proud to serve and what they would like to see. They are sandwich artists, after all.
**See picture. I ordered lettuce. Let’s play spot the lettuce.