PS
Printerade Support
Apr 8, 2026
Ordered a sub, drink, and 3 cookies on April 6. Got home and the 3 cookies I paid for were never in the bag. Called the store multiple times — no one ever answered.
Went back the next day (April 7, around 5:10 PM), ordered another sub, and politely told the employee I never got my cookies. She immediately told me she "put them in the bag" and made it clear she didn't believe me. I called the store right there in front of her to prove no one picks up — and sure enough, no one answered. Another customer even spoke up and said she may have put my cookies in someone else's bag. She still refused to make it right.
I asked them to pull the security footage from 5:10 PM the day before. I was told they "didn't have it." Convenient.
Left embarrassed, still out my cookies, and treated like a thief over a $6 order. Phones that never get answered, staff who call paying customers liars, and "missing" camera footage are not okay. Corporate needs to look into this location.