I brought in a hazardous package (with dry ice) without knowing it could not be shipped in an externally stamped box (re-used). The staff helped me re-package everything and made everything extremely easy and hassle free. Greatly appreciated!
MG
Mickey Gonzalez
Jul 14, 2026
Disaster of a company. Missed my shipment and they won't let me pick it up (even with ID), they can't redeliver until tomorrow, and I can't schedule a delivery. I have a Nest doorbell to avoid this exact situation, but he didn't even ring it. Just left a slip and ran.
Customer service literally told me to sit home all day 8am-9pm so I wouldn't miss it tomorrow. Stop outsourcing to people that don't have basic common sense and can't fix problems.
They are good people ready to help in any way they can
TS
Thomas Schmidt
May 31, 2026
Employee was very nice and helpful! Drop off was super fast!
I called Fed Ex to pick up a package that was supposed to be delivered. I spoke with 2 managers in 2 separate calls that said they would call me back to let me know what time I could pick up the package. It had over $3,000 worth of medication and it needs to stay cold so I needed to get it today. Both times I was told I could go and get it and they would call me back when they could. Both of them lied. No one ever called me back and they let my very important and expensive package just sit when I was ready and willing to pick it up. They just say what you want to hear to get you off of the phone. They don't take your concern seriously. It's awful to be treated this way!