I came to pick up a package that tracking showed was ready. The employee who i believe was named Chris, was neutral at first, but the moment I presented my ID and he saw my last name, his demeanor instantly changed. He became hostile, refused to help me, and gave me zero info on where my package actually was. When I asked basic questions, he started raising his voice, displayed clear prejudice, and literally yelled at me to get out of the store.
Treating a customer with outright hostility and discriminatory behavior simply for trying to retrieve their mail is completely unacceptable.