Didn’t get their names, but night shift manager on Tuesday 10/6, and the guy in the back had the best customer service although their system was down, nothing but pure smiles and apologies. I work in the restaurant industry and i know how it gets.
Ronda was so sweet and helpful. The best costumer service I have ever received in Richmond.
MM
Mia Mccargo
Sep 18, 2026
I had a great experience at Wingstop! The food was fresh, hot, and really good. The worker Roc was especially nice and helpful, and made sure everything was taken care of. Great service and a good experience overall!
AW
Amber Wilson
Sep 18, 2026
The food was good, wings were fresh and crispy, and the fries were seasoned good. Everything came out hot and I’d definitely go back. Then one of your employees “Roc” was very helpful and respectful he gave me a good experience and i’d definitely come back.
This location has drastically improved recently. I placed a carry out order. Though my order wasn't ready by the time I was told in my email, the manager made sure to get my order moved up and prepared. I probably only waited about 5 minutes where in the past I would have to wait anywhere from 15-30 minutes past my ready time. They have a great manager, everyone seems professional and they get the work done. I even seen the manager go back to the kitchen and help. No one is standing around doing nothing which is what I have seen in the past. Glad to see the improvement, keep it up!