CR
Candis Ralph
Sep 6, 2026
This Subway location at the NEX is in dire need of upgrades. The entire facility feels gloomy, dated, and depressing, and there is often a damp, mildew-like smell that makes it an extremely uninviting place to visit.
Unfortunately, the customer service doesn’t make the experience any better. During my visits, the food service attendants often seem more interested in getting back to their phones than taking the time to prepare and serve a quality product. The sandwiches are frequently thrown together sloppily, with very little attention to presentation or quality. Even the vegetables and condiments are kept so cold that biting into a tomato can practically feel like biting into something frozen.
What disappoints me most is the apparent lack of pride in serving our service members. The overall attitude sometimes feels like the old saying, “good enough for the government,” rather than recognizing that the Sailors and other service members using these facilities deserve quality food, good customer service, and a clean, welcoming environment.
The Navy and NEX leadership should seriously consider investing in this facility—not only in its appearance and condition, but also in the standard of customer service being provided. These amenities exist to support the men and women who serve our country, and they should reflect a level of care and professionalism worthy of them.
Right now, both the condition of this facility and the quality of service are disappointing. Our service members deserve better. 😕