If it were possible to give a business 0 stars, I would. I had the single worst customer service experience imaginable at this Subway location.
I placed my order via app at 3pm. I sit in the parking lot for a few minutes, the app says my order is ready at 315, but I see that they’re kind of popping, so I wait until 325 to go in and get my food.
Inside the subway is a line of about a half dozen, about a half dozen people in the dining room waiting for pickups, and one single employee. She tells me she’s behind, apologizes— and listen, I get it! I manage a (frankly much busier) restaurant, and I understand one person can only do so much. She says her help comes in at four, and I only live 5 minutes away so I went home and changed out of my work clothes and came back for my food.
I come back for my food at 415pm— an hour and fifteen minutes after I placed the order for two sandwiches. I notice a man who was waiting for his food an hour ago is still waiting for his food (he is much more patient than I) and there is a new crop of people in line to order.
Not a single mobile or delivery order has been prepared. Everyone else has given up. I start (loudly, and rudely, I will admit) talking about how poorly run this business is with the man who has also been waiting for over an hour for A SANDWICH, until one of the (now two) employees asks me what the name on my order is so they bc an make it.
I tell them no thank you I’m going to take my business elsewhere and I just came for my refund. She tells me she can’t refund me because the manager isn’t there.
No resolution, over an hour wait for sandwiches, and the employees vocally complaining behind the line about how mad the customers are.
Nobody would come into my business, wait an hour for food, and leave without their food. This subway can prepare to see me every day for the foreseeable future until I get my $26 back.
It’s the principle of the matter.
Don’t eat here.