FF
Foodie_Queen
Sep 8, 2026
Visiting from Maryland, in town getting tires put on from Direct Tires. I decided to stop at Subway restaurant to grab a sandwich. As soon as I walked in, I noticed that the glass converings were down over the food. Huh?? So I walk up to the counter, with a very pleasant acknowledgement she asked what I'd like? I have a coupon to buy a Footlong for 6.99 or is this just a MD thing? It's just a MD thing, but we have theses subs and this Friday sandwich. She even asked me at the end how did I want my sandwich cut 🤯🤯🤯 I have NEVER been asked that😳 😲😯
This was such an experience😃
She was very customer service oriented, and I can appreciate that, being in health care and dealing with the public can be VERY challenging. I told her, I've never walked into a Subway and seen the glasses down over the food. She says, Oh yeah, if I see a fly, I have to throw the whole store away. You know what? I can really appreciate that, I really like that. I said, I wish they did that in Maryland because I've never walked into a Subway ever, in all my years—I'm gonna say 35-plus years😁 that I have never seen the glass over the food. Even after making my sandwich, she closed them right back. I said, that's a good habit to have. She was just so pleasant to talk to and converse with. I just had to write a review! It's crazy how people get into customer-service-driven jobs, and have a lack of care. It's all about first impressions. It's all about how you carry yourself, and the delivery of what you're saying. Sometimes I go into places and people are, on their phone, How can I help you today? In a bland tone of I'm just here but I really don't want to be.
So it was really nice to be in an establishment where it was actually felt that she was happy to be there, making a sandwich for me and helping me. Reem is an amazing store manager, don't let anyone take your shine😀
I told her when I'm in town again for my tires, I will be back to visit her store. The sandwich was made perfectly, everything just tasted fresh.
Thank you, Reem. See you soon!
Customer service 😀😀😀😀😀
Friendlyness 😀😀😀😀😀
Cleaniness😀😀😀😀