The UPS Store

Reseñas

• TT

  TD

  5 days ago
  1.0
  08/24/2026 This is my final response. Updated UPS case # with the recorded video that unintentionally captured this incident (screenshots attached). A huge thank you to the UPS Corporate team. Additionally when speaking with corporate, I verbally expressed specific intent of an outcome to be focused around the customer service and better experience as my concern is what could have taken place should the interaction had remained escalated. Not “consequences” for an individual, just a look into customer service during that specific interaction. As someone directly involved with the experience, it was important to speak to corporate after handling the situation to the best of our ability, including politely completely the transaction and exiting the store afterwards. It’s been amazing being a customer as a business owner with UPS My Choice customer since 2019, especially with working with large truck loads and deliveries through the Keysville location; I am quite familiar with incoming and outgoing parcels, integration of services, coordinating with employees, and of course, dealing with miscommunication. Quite frankly, this is an incident that did occur with the employee at the counter and this review accurately reflects as such - the (direct) interaction with this employee. concern raised here comes less from a place of a “personal attack”, but rather how the situation was handled poorly by an employee and the reduction in escalation by a customer and what experience the customer was left with at the end of the day In spite of the situation, we do value privacy and understanding to ensure we are referencing the correct employee, the name has been removed from this review. At no point was the individual’s age nor character described in this review; as no such distinction of either has been made - only a description of the behavior during the visit to that specific store has been described as that is the only area that remains relevant to this review. His ability to communicate effectively during that interaction was tied directly to his willingness to do so. Hopefully an incident such as this one doesn’t occur again. Thank you! 08/19/2026* Thank you for your reply! However, as stated, the customer had correctly conveyed that they were attempting to return the two pieces of equipment, and needed them to be scanned ("...request to scan two items...", not packages), and what she needed a receipt for. The man decided to escalate within the establishment to assert that he was "doing his job". UPS Corporate is investigating the legitimate concern. Thank you! Management should investigate immediately. I witnessed him lose control and scream at a customer over a basic request to scan two items and provide a receipt. He became irate without cause, lacking the ability to handle simple communication or basic customer service. I actually had to step in to de-escalate his temper. His volatile, unpredictable behavior makes this location feel unsafe for customers. Definitely unfit for management. An official and sufficient claim has been opened with corporate who will be investigating.
• MD

  Megan Davis

  Aug 17, 2026
  5.0
  I was actually present in the UPS Store when this incident occurred, and I feel compelled to share what I personally witnessed because the review does not accurately reflect what happened. From what I observed, the associate and manager were attempting to assist the customer with her transaction. The situation appeared to be a misunderstanding regarding the scanning and receipt of the items. I did not witness the manager behaving in the manner described in this review. As a customer and bystander who was present at the time, I observed the staff making an effort to complete the transaction properly and professionally. The associate was polite and simply trying to help the customer. I believe it is important to be fair to employees and business owners when posting public reviews. Customers are entitled to share their experiences, but reviews should accurately represent what actually occurred. I was there and witnessed the incident firsthand, and the description in this review does not match what I personally saw. I also feel that some of the comments in this review are personal attacks against an individual rather than a fair description of the business or service provided. Personal comments about someone's age, character, or ability to communicate are unnecessary and do not contribute to a fair or constructive review. I have personally visited this UPS Store many times, and my experience has been completely different. I have consistently received excellent service from the entire team. The staff and management have always been polite, knowledgeable, professional, and respectful when assisting customers. I have seen them handle customers and transactions professionally and with patience. Based on my many experiences at this location, I would personally give this UPS Store 100% for its customer service, professionalism, and the way the staff treats its customers. I am sharing this only to provide another perspective from someone who was physically present during the incident and has also had many positive experiences at this location.
• JJ

  Jenny

  Aug 14, 2026
  1.0
  I was in this store today when a worker started yelling at a lady about his job. WOW.
• CG

  Chasity Gibson

  Aug 12, 2026
  5.0
  Anytime I have ever been into this place of business (sometimes with a lot of boxes or at the last minute) it doesn't matter who is working they have always been wonderful!!!!
• KU

  Kimberly Underwood

  Aug 3, 2026
  5.0
  They are fast and efficient. They know and understand what is needed to send back all items for Amazon packages. They are also professional yet friendly. Glad a UPS finally opened in Danville, VA. It is long overdue.