SW
Suzanne Wyatt
Sep 9, 2026
Terrible customer service, went in to get a takeout order would not wait on me!! There were two women working and said they were working on orders and that I still had 2 orders in front of me not including the ones they were working on in no hurry what so ever. Maybe you should hire someone to do the online orders only and have someone taking the orders forcustomers waiting inside for eat in or takeout . Waste of time going to this Subway , the Subway in Stanleytown is 100% better and you get waited on as soon as you walk in and great customer service. Need to send the Collinsville employee's to Stanleytown for training.
RC
Ramona Carter
Aug 23, 2026
We ordered a BLT sub never got this no meat sub before only lettuce and a little pepperoni that was it I never complained about my orders but this was unacceptable just wanted you to know
Ordered in app for pickup. App says food is ready. Except it wasn't. 35 minutes later it was.
Truly disorganized service. Understaffed for a busy Friday evening. No sense of urgency from the 1 young ladies that were working.
Just an overall junky experience.
I have give this location chance after chance and I will not go back and I wouldn't have even went to this one, but I put the wrong location in and I had to drive to get it. I put toasted on it and I didn't even toast it half of my items weren't even on the sandwich. One day they messed it up and I went back and had it redone, and when I got home the one they redone was wrong again I don't know if it's they can't hire nobody or if they can't read a receipt.
GB
Garry Bethel
Jun 9, 2026
They never put enough meat on the subs and they are always out something they ask what you want on it but never put button the sub, and if you say something the black lady got a rude mouth!