The UPS Store

Reseñas

• LH

  Lavina Harris

  Aug 13, 2026
  5.0
  I visited Store 5522 3 times in one week. There were different employees present each time. I received superior customer service each time. They were knowledgeable, friendly and fast. It's a place where I want to spend my hard earned money. Thank you all for providing high quality customer service!
• AK

  Alicia Kelly

  Aug 3, 2026
  5.0
  Super friendly and professional staff. I love this location
• MS

  marcia sparks

  Jul 27, 2026
  5.0
  UPS store on Portsmouth Blvd Chesapeake, Va very friendly and helpful!
• JH

  James Harrell

  Jul 20, 2026
  5.0
  The UPS Store #5522 was quick, easy in and out with great service and assurance that your package would be safe and delivered on time . No fuss, no trouble just nice people.
• CB

  Carla Brown-Anders

  Jun 29, 2026
  2.0
  I have been a loyal customer of this UPS Store location for several years and have continued to support it through multiple ownership changes. Until today, I have generally found the pricing to be fair and consistent. Today, I stopped by to drop off a prepaid package and simply needed the shipping label attached. I was told it would cost **$5** just to tape the label onto the package. I was surprised because there was no signage or notice stating that packages must be completely prepared for shipment or that a fee would be charged for something so minor. Instead of paying the excessive fee, I left, purchased tape from the Dollar Tree for $1.25, and returned with my package ready. What was equally disappointing was the staff's indifferent attitude. There was no effort to explain the policy, offer an alternative, or provide the level of customer service that encourages repeat business. I visit this location frequently, and while there are often several employees working, typically only one person is assisting customers at the counter. The atmosphere is consistently dry, unwelcoming, and lacking the customer-focused service I expect from a business that depends on repeat customers. Charging $5 to tape a shipping label onto a package feels excessive and comes across as price gouging, especially when there is no visible notice informing customers of the policy beforehand. Transparency and customer service go hand in hand, and both were lacking during this visit. I hope management reviews these practices, posts clear signage regarding any preparation fees, and invests in improving the overall customer experience. As a long-time customer, this was disappointing, and I hope meaningful improvements are made.