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Susan Robey
Jul 16, 2026
I just walked into the subway in Buena Vista, Virginia. There was nobody in there just me and the worker said I’ll be right with you and so the next five minutes she’s filling up lettuce and filling up this and filling up that and never took my order as I’m standing there waiting she ignored me so guess what you won’t be getting my business anymore. Sorry your workers need to learn a little bit about customer service if you ask me.
Every time we go here the order is wrong every time, this is seriously making a sandwich, not that hard.
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Scale2Market
May 25, 2026
No customers in line. 2 employees talking behind counter. Ignored me. After waiting for about a minute, I left.
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Slam Newton
May 16, 2026
This place is an absolute joke, this is the amount of meat you can expect on your sub and if you complain about it you'll get even less next time and the owner will do absolutely nothing about it. I wouldn't come back to this location even if everything was free.
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Misty Flint
May 14, 2026
Let’s talk about this Subway. Actually, let’s talk about the ray of sunshine working there today, 05/14/26.
We all have bad days, I get it. But making me bring back a sub to “prove” you forgot the main ingredient, then pretending that somehow wasn’t accusing me of lying, was a choice. Especially considering that on the phone you already admitted the mistake.
In person, though, you apparently decided it would be easier to try to belittle me instead of just owning it. Funny enough, you’re the one who immediately remembered it was supposed to have tuna… just sayin’.
I’ll absolutely give credit where it’s due: the guy who ordered it probably should’ve noticed before leaving. He’s been a little distracted lately. His mom is on hospice, so life’s been a bit heavy lately.
And to be fair, you did ring it up correctly for what you actually made. But accountability is still a thing, and this probably could’ve been handled a whole lot differently. Consider it a learning experience. I know we will. We won’t be back.
BV doesn't have a lot of choices but I'll decline the choice to expose myself to your level of whatever that was ever again. I actually feel sorry for you, you're not going far with that attitude and you certainly aren't cut out for food customer service. You've got a solid foundation for federal politics though, after all nastiness and lack of desire to be accountable are required for that.