The UPS Store

Reviews

• BR

  Benjamin Rice

  Jun 2, 2026
  1.0
  Don’t have the services they say they do (in this case printing) and don’t answer their phone during business hours so a wasted trip
• G

  Şebnem Gença

  Mar 16, 2026
  1.0
  I had a deeply stressful experience at this location regarding a document for the Secretary of the Commonwealth. Despite the official state website explicitly requiring (in red text) that I be listed as both the sender and receiver on the return label, the employee refused to comply, incorrectly labeling my request as 'fraud.' What made this particularly frustrating was her insistence that she has handled these documents 'many times before,' yet she refused to acknowledge the official government rules even after I showed them to her three times. It is not the customer’s job to provide 30 minutes of training to a professional service provider. To make matters worse, she handled my official paperwork with ink-stained hands from a test stamp, leaving messy fingerprints all over my documents. Between the misinformation, the lack of an apology for the wasted time, and the fact that I had to step in just to ensure basic words were spelled correctly on my label, I would suggest going elsewhere for sensitive paperwork
• SS

  Sam

  Jan 17, 2026
  5.0
  I had several returns that all went very smoothly. The kind soul at the front with the pink hair was very patient, complimented my colorful hat, and chat between tasks about the farmers market. Really appreciated that energy with multiple returns and asks. They made that experience warm, hope this gets back to them!
• MT

  Mathias T

  Jan 28, 2025
  3.0
  The area around the front desk was very messy and disorganized. The customer interface was very low energy and uninviting. This isn't usually the case when i use a ups store but was unfortunately on this occasion. Maybe short staffed? Idk... but I look forward to an improvement in the near future. Hope this feedback is helpful
• JB

  Jessie Beckett

  Dec 27, 2023
  5.0
  Great customer service. Very simple Amazon return