AA
Abdulrahman
Aug 29, 2026
I am filing a formal complaint against the Subway branch in Alexandria, VA. The employee refused to accept a valid government-issued Tax Exemption Card, claiming it is 'store policy,' which directly violates Virginia tax regulations. Furthermore, when I asked for a corporate contact, the staff provided the store's own number on the receipt, misled me over the phone, and intentionally redirected my calls to voicemail to evade accountability. This is a clear case of tax law violation and customer fraud. I request an immediate investigation."
JM
Janelle Mercurio
Aug 17, 2026
Service here was awful. They were out of Italian herb & cheese bread and have limited meat options. They are also extremely stingy with their veggies.
I didn’t even purchase my sandwich because they waited until after they started making it to tell me they would charge me an additional $1.00 per slice of cheese - not $1.00 for extra cheese, $1.00 per SLICE of cheese. That would make a double cheese (no meat) veggie sandwich and additional $4.00 on top of their already overpriced sandwiches.
In addition, food safety here is not a priority. I saw the woman working touch her apron without changing her gloves AND they put all the food from my sandwich back in to the bins to re-serve, including the already sliced bread.
I brought home the other sandwich I purchased for my sister and the cheese was dry. Not a great impression.
I rarely eat subs but decided to have one today. The atmosphere is clean and customer service with Rubel was superb. He made sure my bacon was cooked to perfection, neatly packed our bag and offered relevant info on subways specials!! I will be back!!
YK
yousof karyab
Jun 2, 2026
It’s really good
MK
Munshi Kamruzzaman
May 26, 2026
Excellent customer service. Very clean and professional.