Scam. If I could give it no stars I would. Went today. Upgraded my sandwich only to the meal based on the Moana advertisement they have posted on the window and on the menu board. Asked the gentleman before switching to a meal about the promo for the $15 Fandango code. He said it was a $1 more for that deal with the extra cup. Ok cool, I pay for the upgrade. I look at my receipt and see no code. I ask the same guy who I spoke to about the deal and and asked him where the promo code was, and his response was “oh that promo has expired.” So if it was expired, why did you have me upgrade my sandwich only to meal and have a whole conversation with you about the deal? I will be sending a complaint to corporate.
I’ve mobile ordered from this location multiple times, and every experience has been frustrating. Pickup orders are never placed at the designated pickup area, instead they’re left somewhere random in the restaurant, so customers have no idea when their food is ready unless an employee calls out or confronts them about it.
On top of that, even when ordering a meal through the app, customers are expected to gather everything themselves, including asking separately for items like cookies that are kept behind the counter. The process feels disorganized and unnecessarily hostile for what should be a simple mobile pickup.
The biggest issue is the customer service. Staff consistently come across as rude and impatient rather than helpful. I only stopped here because I had an event nearby, but after multiple bad experiences, I won’t be returning.
The ingredients were lack luster but the customer service was abysmal. Saw a worker get mad at a customer due to an honest mistake with payment. Unprofessional and did not seem welcoming.
Horrible service
AWFUL service. Employee messed up my order, and when I politely asked if I can get it fixed he aggressively snatched the sub from my hand, threw it in the trash, and went on a rude tangent about how no other customer complains and I should just be grateful. Stingy with every single topping, and the employee verbally stated that the location owner incentivized them to use as least as possible, especially for mobile orders. I have been to dozens of subways, and this has been the most terrible experience. Never returning.