Best Western Plus Cotton Tree Inn

Reseñas

• TR

  Tyler Rhea

  Jun 19, 2026
  5.0
  Great place to stay with a pet. Wonderful beds!
• DF

  Doug Frazier

  Jun 17, 2026
  5.0
  We checked in and asked to change rooms as we had a dog. That wasn't a problem. At about 8:00pm someone attempted to open our door. We had the safety lock on, the people were apologizing and it wasn't there problem. Then at 8:15 a hotel staff pounded on the door questioning who we were. The next morning we spoke with the same person that checked us in he was not helpful and said we would get a call from the manager. Didn't happen. As a diamond member I'm very disappointed in the lack of professionalism at this hotel. Own your mistakes, call when you say you will. Very disappointed.
• MS

  Mark Schmiedeskamp

  Jun 17, 2026
  5.0
  Clean and comfortable. Friendly staff. Great water pressure in the shower.
• WW

  WesternRaven

  Jun 7, 2026
  3.0
  I expected more from a Best Western Plus. First, I give the staff five stars. ⭐️⭐️⭐️⭐️⭐️ From the front desk to the breakfast area, they were all kind, friendly, and welcoming. My gripe was the room condition. The shower had a peeling, crumbling ceiling with spots of mildew on it. I have never encountered anything like that from the several Best Western Plus hotels I have stayed at. The room A/C unit was full of dust and cycled on and off frequently. I uv light all my hotel rooms, but I am reasonable about expectations. I understand walls may have kids handprints and stuff, but there were a lot of grimy touch points, especially the refrigerator, the coffee pot, and areas around light switches and handles. The coffee pot also had a lot of lint in it, but most of the pods were decaf so I wasn't tempted. If this were a Super 8 or something, yeah, you may have a peeling ceiling or dusty A/C units. It just isn't what I have come to expect from this chain of hotels "plus" offering. I did like the building. The bed was comfortable. The wifi worked well for my streaming stick. The location has a lot of food options. There were minimal towels stocked in the room and little bottles of bath products for one person. There was plenty of parking and the area was quiet for an urban place.
• HH

  Helo Hi

  May 26, 2026
  1.0
  I needed a hotel room for the night and stopped here at almost 2 AM just hoping I could get a room. The attendant at the front desk was very polite and helped me get a bed for the night. I paid the standard room fee plus the refundable deposit. The room was very nice abd clean. I woke up in the morning. And I ended up forgetting my phone charger in my room. Didn't realize it until I got back to my house. I called the front desk explained the situation and they told me there was no record of me staying there. I gave them my name and everything. They told me they would give me a call if my phone charger turned up, haven't received anything from them since. For such an upscale hotel I expected a lot better service from the morning attendant. I am very upset and doubt I will even see my refundable deposit.