The UPS Store

Reviews

• KH

  Karen Hansen

  Jun 3, 2026
  5.0
  Sierra was very kind, professional, and helpful in getting my package returned. Thanks for a great experience!
• GD

  Gunnell Family Dentistry

  May 29, 2026
  5.0
  We use The UPS store almost daily to ship dental materials and molds to various labs and business. They have all be so awesome to work with. They are personable and fun to talk with. Daniel and I always guess how much the package cost is going to be, it’s been fun to get to know them. The owner does a great job at hiring.
• DH

  Darby Holmes

  May 27, 2026
  5.0
  Follow-up feedback from my previous review: This took some digging and a few phone calls, but I was finally able to get the issue fixed. As I mentioned before, I had a large order shipped for a client — about 14 boxes, over $3,000 worth of inventory, and nearly $700 in shipping costs. I was told the tracking numbers would be emailed to me so I could easily forward them to my client. The email never came through, despite previous shipment emails working just fine. I needed the tracking numbers digitally so my client could easily track her inventory without manually typing in 14 separate 18-digit tracking numbers. Initially the store couldn’t help, so I called corporate. That part was honestly really frustrating. A tracking company in 2026 should absolutely be able to resend or pull up an electronic copy of tracking numbers tied to a shipment, name, address, or phone number. Just because my email didn’t go through shouldn’t make it nearly impossible to access documentation for such a large order. Luckily, Brad, the manager at the store I used, came to my rescue. He was incredibly kind on the phone, even though I was calling again and he knew it was going to be a hassle. I did happen to get a physical receipt (which I normally don’t do), so technically I had the tracking numbers and could have typed them in manually. But as a nursing mom with a newborn attached to me basically 24/7 plus four other little kids, it was just one of those first-world problems I really didn’t want to do that after paying $700 for shipping and digital convenience. Brad figured out a workaround despite the limitations of corporate’s system. He had the barcodes reprinted, scanned them, and manually emailed everything to me. I really appreciated the extra effort. I also have to mention Daniel again, the associate who graciously helped me right at closing time. He was fantastic and honestly doubled as my therapist after a long, frustrating day. And yes, the irony is not lost on me that this review probably has more characters in it than the 14 tracking numbers I could’ve manually typed in myself. At some point it became more about the principle of getting the service I paid for, otherwise I would have just used USPS — apparently I was feeling stubborn that day. All this to say: Brad and Daniel were great. Corporate was not. Their systems seriously need updating so digital receipts and tracking information are easier for customers to access and resend when issues happen.
• MD

  Mrs. Misses Dean

  May 22, 2026
  5.0
  As I came into the Logan office I was greeted and assisted promptly. The attendant was kind and knowledgeable
• AS

  Angela Swan

  May 16, 2026
  5.0
  Daniel was the best. He helped me get a package sent a lot cheaper then I thought it would be. He really made my day. I will look for him next time I go in.🙂