DB
Dr. Leena Bakshi
Jun 13, 2026
⭐☆☆☆☆
I opened a FedEx account at the Layton location and accidentally left my driver's license behind while being sent between multiple registers during the account setup process. They had me walk across to three different registers, one for shipping, one for payment and one for account setup. It was extremely odd that one computer couldn't work everything.
What makes this experience especially frustrating is that I returned to the same store shortly afterward to ship another package and interacted with the same employees. At no point was I told that my driver's license had been found.
I could understand if I was a random customer but I was a FedEx account holder and my local store. FedEx had my account information, phone number, and email address. No one attempted to contact me. When I eventually retraced my steps and came back looking for it, I was told my driver's license had already been destroyed.
As a business owner, I find it hard to understand how a company can contact me about FedEx One business promos, customs approvals and tariff charges but not make a simple phone call or send an email about my identification.
Poor communication, an inefficient process, and a disappointing lack of customer service. What's the point of being an account holder and having a local store when there's no personal connection?