Very poor experience today, Saturday, June 6, at 2:16 p.m. The customer service was far below what I expected. The sandwiches were prepared and wrapped carelessly, which gave the impression that little attention was paid to quality.
In addition, the employees were laughing and talking among themselves while serving customers, making it seem like customer service was not a priority. Subway has always stood out to me for its good service, which is why this experience was especially disappointing.
I hope this feedback is taken seriously and used to improve the quality of service and overall customer experience.
TE
Theresa Edwards
Apr 17, 2026
Be careful if you go here. They ask for a tip for doing nothing more than the basic making a sandwich. (Subway should pay their employees more and not make them ask for tips.) If you just tap your credit card to pay without choosing a tip, they automatically add one on. This seems like credit card fraud.
The guy was slow, but he seemed like a new hire so that doesn't affect my rating. But I do expect the employee to tell the difference from the cheddar bread and the herb italian. Besides getting the wrong bread which I didn't make a big deal of...the lettuce looked really sad and some bins were empty with the scrappies at the bottom reminding me what I can't have. The sandwich artist seemed more interested in sitting with his girlfriend waiting at a table they were sitting at when I walked in than doing his job.
Got to be careful about checking IDs on people that are just picking up sandwiches. I honestly could just run in there and grab a sandwich