AS
Anne Stirland
Aug 1, 2026
I went through the drive thru. After ordering at the kiosk at about 5pm, which was very easy, I pulled forward to the window. I could see an employee sitting on his phone with earphones in, so I honked and knocked on the window. He didn’t respond or move. I waited and honked and knocked for about 10 minutes until finally another employee noticed and ran back.
That employee opened the window and claimed their machine didn’t show I had submitted an order until that very moment. When I pointed out that the other employee couldn’t have possibly heard the anything notify him with earphones in, since he didn't even hear me knocking 4 feet away from him. They said they’d get my meal made right away.
Fifteen minutes went by and nothing. I was about to drive away when, at 5:35pm, an employee finally came and rang up our order. After giving me my receipt, he THEN told me they didn’t have chocolate chip cookies at all, although we had ordered six. When I said I didn’t want any cookies if they didn’t have chocolate chip, he told me it was too late to do anything about it so they just had to give me 2 random cookies anyway.
I asked if we could just refund my order and start over. He looked confused but said they don’t do that. No apologies or making it right with us.
When we got home and opened our order, the toppings were all wrong. The sandwiches were barely wrapped up. The kid sandwiches were not toasted even though they were supposed to be, and the 12-inch sandwich was toasted even though it was NOT supposed to be. Every topping was half off the bread and still falling. It was a disaster!
If I could give no stars on this review I would. The 1 star is for the kiosk. We will not be back to this subway.