TB
Tyson Brewer
Aug 3, 2026
Brayden was awesome. Very professional and respectful.
RJ
Railey Jacobs
Jul 18, 2026
Would leave 0 stars if I could. Called at 9:35 to call in a pickup order for 2 simple sandwiches. Figured it would be more considerate than walking in 10 minutes before close. Guy starts taking order over the phone and asks if flatbread is alright because it’s all they have left. I say yeah sure that’s fine. He then says “just a second let me ask my manager” she yells something over to him and he says “actually I can’t because my manager says we are about to close.” Last time I checked, when you close at 10pm, you serve customers till 10pm. I’m not saying that’s considerate because I have worked in food service, but when someone calls 30 minutes before you close to have two sandwiches made that should take less than 10 minutes, I don’t think that’s too bad. Ridiculous customer service. Not the first occasion of poor service I’ve had here.
I didn’t get any food, I am a manager from another store. I needed to ask the manager some questions, unfortunately they were not there, although Jaden wasn’t quite sure what to do, he was able to help me with my order and helped me figure out quite a bit. Thanks Jaden!!
Edit-
Jaden wow! I have seen such good reviews all over this review feed. Keep up the good work!!
Very unhappy they were talking underneath their breaths every time you ask for something they did not ask if you wanted to meet heated up or toasted very bad customer service thank God very ignorant whenever you did ask for your meat to be heated I have never been treated like that in any subway i have been a truck driver for years from West to East Coast I just can't believe it
I placed a mobile order and they left off some toppings that I requested. In addition, the bread they gave was dry and did not taste very good. When I called them the assistant manager talked to the employee who made the sandwich and she insisted that she put it on and I told him that now she didn’t. She kept telling him she did. He the. Put her on the phone, and she said “if you really want them on you can come down here with sandwich and I’ll put them on.” When I hesitated she said “well what would you like me to do?” I asked if I could talk to her manager and she told me it was the person I talked to before. I asked her to out him on the phone and she said no. And I asked again. When he came on the phone I was trying to tell him that service wasn’t great and he told me that she made the sandwich and that was why she was on the phone. He didn’t even want to hear me out. When I tried to tell him the situation he kept talking over me. I asked for the store manager’s number and he outright refused to give it to me and he hung up on me. When I went down to the store they were in the back area laughing and joking about my call. He then proceeded to tell me all the reasons why his job was hard and that these things happen. And of course I understand that but if it happens all the time then you should have procedures in place to make it right and not just act like I am putting you out when you didn’t give me what I paid for. Terrible experience. Need more training.