AP
Arpit Patel
Jul 22, 2026
I am a regular customer at Love's Travel Stops and often eat at this Subway because I travel frequently and have a serious meat allergy.
The employee who assisted me—a dark-haired Hispanic lady with tattoos—was very rude. I politely explained that I have a meat allergy and asked her to keep my sandwich and the sandwich paper away from any meat or cross-contamination. Despite clearly explaining it was a medical allergy, she ignored my request and continued handling my sandwich after touching the meat preparation area. When I politely reminded her, she simply responded, "That's how we do it," instead of trying to accommodate my allergy.
I no longer felt my food was safe, so I had to leave without ordering.
Food allergies are a serious medical issue, not a preference. I hope management provides better training on allergy awareness, cross-contamination, and respectful customer service so other customers don't have the same experience.