SF
Silvana Flores
May 11, 2026
Good morning. I purchased a pair of Levi's jeans, and the estimated delivery date indicated they would arrive on Monday, May 9. An operational error on your part—specifically, an illegible shipping label—resulted in a change to the delivery date. Initially, the date was updated to May 8, and subsequently, it was pushed back to May 13. Tomorrow, I will be traveling abroad without my order. It constitutes a failure in customer service that you did not expedite the shipment to meet the promised delivery date, thereby leaving me in a state of extreme stress just prior to an international trip. I do not wish to waste time tracking the package personally—my daughter will receive it—but I do wish to formally register my complaint as a consumer regarding a Breach of Contract: Upon accepting the package on Wednesday, May 6, FedEx established a delivery commitment (for May 9) which it subsequently failed to fulfill due to an internal operational failure.
Negligence in Remediation: Although you detected the labeling error on Thursday, May 7, you did not utilize an "Express" service to compensate for the resulting delay, which constitutes a clear lapse in customer care. Consumer Harm: The fact that I will be returning to my home country without my purchase—solely due to a technical failure on your part—demands either financial compensation or the delivery of the package to my doorstep today, Monday, May 11.