Jeff Callens: Allstate Insurance

Reseñas

• SG

  S Gulick

  Jun 29, 2026
  5.0
  I have been with Allstate for many years, I believe since 2015. I stay with this exceptional car insurance company for all the regular reasons. Allstate also has a growingly rare and secret weapon. Their customer service is unfailingly outstanding. Today I called my insurance and it took me literally less than 10 seconds to be connected to a live agent. Ariel came on the phone with zero hold time and NEVER suggested I could be better helped by chat, text or online. Ariel talked with me in detail about every single question I had. Ariel is an experienced representative for Allstate and all its services. She was professional, kind, funny and easy to talk to. She gave me information on everything I asked and even suggested problem solving tips and answers to several things I did not ask her about. She intuitively knew the information I needed and gave it to me. She helpfully informed me about all the things I need to know to save money, the most effective way to get the best help if I breakdown on the highway alone, selling a car, buying a car and how to use my insurance in the process. Ariel expertly explained what to do, exactly how to do it, the surprising ways my insurance could help and when to involve another company in my search/profess. That fact that Allstate has superior and personal customer service and that i have never been asked to do anything online or speak to a text, a bot, a virtual assistant or first explain myself to an AI rep is the overall reason I stay with Allstate. The fact that an Ariel takes my calls and always answers me without attempting to hand me over to online, virtual, or a website makes my age feel like maturity and being not tech savvy is never an issue to work around. In these changing times customer service speaking to me person to person makes me feel respected. And that is huge.
• SR

  Sandra Rhodes

  Jun 3, 2026
  5.0
  Not only did they help us with all of our insurance needs they went above and beyond in a non insurance issue that was mentioned in passing. That said more to us about their character than the else. Highly recommend
• TT

  Trent

  Apr 6, 2026
  1.0
  Is it possible for you to stop sending me a letter every week?
• JM

  J Mac

  Mar 18, 2026
  5.0
  Was easy
• EE

  ELVA Ewell

  Mar 3, 2026
  5.0
  Always replies quickly. Always a real person. Drive safe and save quarterly is applied to your bill. I've been with them since 2017 and no longer live in the area but they still are my ins co.for home owners and auto. Great discounts when you bundle too. EE