KJ
Kenneth ray Rhymes jr
2 days ago
Krystal and lacreasha have been awesome in providing customer support and resolving all of our issues.they both have gone above and beyond to get our service provided
LB
Les Brinkerhoff
Aug 10, 2026
I have stopped at a Cricket store in South Tyler on the loop twice now well after 10 AM, when it was supposed to be open, and found it locked.
Esme was so very considerate with us and sold me a wonderful new phone and patiently showed this old person how to use it. Great service!
Absolute garbage. When we opened the account, I created an account on the app and it wouldn't let me log in. The store employee said there wasn't anything they could do about it, so for 6 months I haven't been able to access my account. This month, they didn't autodraft our account, they cut off our service, and the store employee refused to do anything to help. The number is only automated and there is no way to move forward or speak to a person. The employee refused to help at all and instead watched videos on her phone. Cricket is garbage, time to switch companies.
We went yesterday at 10:30am but the doors were locked and there was a sign that said “back in an hour”, an hour from when? It was supposed to be with in office hours. Then we went today close to 1 pm, again within office hours, but again the doors were locked and the lights shut off. This was extremely inconvenient and we had to drive 5 miles further to a different location.