WA
Wade Allman
Apr 29, 2026
Was in town to see family, we decided on subway. We ordered 3 black forest ham and 2 meatballs subs using the app, but at the store over on 249 in Pinehurst. My father went to grab the meal and we got a call, they were out of ham, provolone, and meatballs. That's the entire order. No problem, just need a refund. They said they can't do it in the store, and I'd have to go into the app. Also no big deal. They couldn't transfer the order so I placed it at this location. My dad went to grab it, and again I get a call. They're out of black forest ham. That's 3/5 that can't be made. Still not a huge issue but they also said they can't do a refund. I understand running out of product the day before a delivery. That's fine. But the problem came when I was out $120 and was given the runaround at every turn. There's no spot in the app to cancel an order, there's no refund options, you have to call. I made a call and was essentially transferred to oblivion until I got ahold of corporate who informed me that stores are SUPPOSED TO GIVE THE REFUNDS. Apparently it's been a problem with a lot of stores. So I gave this location a call and asked to speak to a manager, and the manager told me they'd get a supervisor. I gave my information, and never heard back. Absolutely ridiculous. After that, the other location let the phone ring until it hun on three times in a row. So now I'm out $120 and I didn't get subway. I guess the takeaway is to make sure you know they have ingredients or they'll keep your money.