This location use to be outstanding. Now the workers clearly come across as that do not want to be there. I have gone to this location many times but lucky there are others locations close. Retraining needs to be done on customer service Gives FEDEX a bad reputation
JV
José María Villavicencio
Apr 23, 2026
I had a very disappointing experience at this FedEx Office inside Walmart on Kuykendahl Rd in Tomball.
I needed to print 2 pages (about $0.30 total). When I arrived, the self-service printer was occupied by another customer for a long time (over 30 minutes). I waited, but it became clear it would take much longer.
The employee suggested I email the document so she could print it. I agreed. However, I was then charged an additional $2.50 “full-service” fee. I politely explained that I had no access to the self-service printer due to the long wait and asked if the fee could be waived.
The employee refused, stating it was “policy,” and even said she would rather shred the printed pages than waive the fee.
This was not about the $2.50—it was about customer service. When self-service is unavailable, charging extra and refusing a reasonable exception shows a lack of care for customers.
I hope management reviews this situation and improves how customers are treated.
LL
Lizbeth Lopez
Oct 25, 2025
Los paquetes no me los están entregado en mi casa y en el buson tampoco quiero saber que está pasando
BB
Bianca Brando
Jul 5, 2025
They close at 1 PM on Saturdays for lunch, but this isn’t clearly stated in the posted schedule. It should definitely be included to avoid confusion
Audrey is the best and so well-educated about all your shipping cost needs!