I’m not sure if it’s always as stacked and bumping as it was when I was in there but the staff were all-stars
RC
Rosanne D Castillo
Jul 20, 2026
I would not recommend using FedEx for passport photos. Save yourself the hassle. Our passport pictures were rejected by the passport acceptance agent because they did not meet the U.S. passport photo requirements.
Instead, I highly recommend the Lone Star College Tomball Community Library. It’s a true one-stop shop, they take your passport photo and process your passport application during the same appointment. Their staff ensures your photos meet all U.S. passport requirements, making the process smooth, convenient, and stress-free.
This location use to be outstanding. Now the workers clearly come across as that do not want to be there. I have gone to this location many times but lucky there are others locations close. Retraining needs to be done on customer service Gives FEDEX a bad reputation
JV
José María Villavicencio
Apr 23, 2026
I had a very disappointing experience at this FedEx Office inside Walmart on Kuykendahl Rd in Tomball.
I needed to print 2 pages (about $0.30 total). When I arrived, the self-service printer was occupied by another customer for a long time (over 30 minutes). I waited, but it became clear it would take much longer.
The employee suggested I email the document so she could print it. I agreed. However, I was then charged an additional $2.50 “full-service” fee. I politely explained that I had no access to the self-service printer due to the long wait and asked if the fee could be waived.
The employee refused, stating it was “policy,” and even said she would rather shred the printed pages than waive the fee.
This was not about the $2.50—it was about customer service. When self-service is unavailable, charging extra and refusing a reasonable exception shows a lack of care for customers.
I hope management reviews this situation and improves how customers are treated.
LL
Lizbeth Lopez
Oct 25, 2025
Los paquetes no me los están entregado en mi casa y en el buson tampoco quiero saber que está pasando